Refund & Cancellation Policy
How fees, cancellations, and refunds are handled for our advisory services.
Last updated: August 2026
This policy explains how ElevateBiz360 handles fees, cancellations, and refunds. It is general in nature; the specific terms of your engagement are set out in your signed proposal or agreement, which takes precedence over this page.
Fees Depend on Scope of Work
Our fees are determined by the agreed scope of work confirmed in your proposal or agreement, and may include our service fee together with government, authority, or third-party fees payable on your behalf.
Government and Third-Party Fees
Fees paid to government authorities, banks, or other third parties are generally non-refundable once paid or once an application has been submitted, regardless of the outcome of that application. This reflects the policies of the receiving authority or institution, which are outside our control.
Service Fee Refunds
Refunds of our service fee, where applicable, depend on the amount of work already performed at the time of a cancellation request and the specific terms of the signed agreement. [ADMIN EDITABLE: confirm the applicable refund percentages/timelines for each service line.]
Cancellations
Requests to cancel a service must be made in writing to info@elevatebiz360.com. We will confirm receipt and advise on any fees already incurred or non-refundable amounts before processing the cancellation.
Contact Us
For questions about a specific engagement, refund, or cancellation, please contact us at info@elevatebiz360.com or +971 58 636 9116.
See also our Terms & Conditions and Disclaimer.